Keep the first check outside the hazard
Stay out of standing water near electricity, unstable rooms and suspected contaminated areas. For immediate danger, contact the appropriate emergency service. This checklist supports preparation; it does not establish that a building is safe to enter.
Describe what you can observe
Note the discovery time, affected rooms, visible water path and source if known. Explain whether water is still entering. Do not move into unsafe areas to improve your description. A limited but accurate account is more useful than an assumed diagnosis.
Identify the property and authorization
Have the complete street address, unit, entrance and access details ready. In a shared building, identify the owner, manager or association contact responsible for authorizing work. Confirm whether the business accepts your address and situation before arranging a visit.
Ask about the assessment before booking
Confirm who receives the enquiry, any assessment charge, what the visit includes and whether emergency work creates additional charges. Compare the hiring questions and distinguish removal from drying.
Retain the record
Keep safe photographs, correspondence, authorizations and receipts. Contact your insurer about its notice and documentation requirements. The documentation guide provides a room-by-room structure.
Your assessment preparation checklist
Use these checkboxes on this page. Nothing is sent or saved.
Connect the guidance to the service
Review water extraction before discussing the assessment. Confirm the business, address availability, charges and written scope directly.
Official resources
Resources support general guidance. They do not establish provider availability or endorsement.